Refund Policy
Last updated: June 12, 2026
This Refund Policy explains how refunds are handled for subscriptions, credits, tokens, and services purchased through CVP Chat Ltd (“CVP Chat”, “we”, “our”, or “us”).
By purchasing a subscription, plan, credit package, token package, or any other paid service from CVP Chat, you agree to this Refund Policy.
1. Subscription-Based Service
CVP Chat is a subscription-based software-as-a-service platform that provides customer support, live chat, automation, AI-assisted communication tools, and related business software features.
Our services are provided digitally and access is made available immediately after purchase or account activation.
2. No Refund After Service Activation or Use
Due to the digital nature of our service, payments are generally non-refundable once the service has been activated, accessed, or used.
A refund will not be issued if:
- The subscription has been active for at least one day;
- The customer has logged in and accessed the paid service;
- Any part of the service has been used;
- Any AI tokens, credits, messages, automation credits, or usage-based resources have been consumed;
- The customer has connected or used CVP Chat on a website, app, or digital platform;
- The billing period has already started;
- The customer forgot to cancel before the renewal date;
- The customer no longer wishes to use the service after access has already been provided.
Once a customer has used the service for one day or consumed any tokens, credits, or usage-based resources, the payment becomes non-refundable.
3. Tokens, Credits, and Usage-Based Services
Any purchased or included tokens, AI credits, message credits, automation credits, or other usage-based resources are non-refundable once they have been used, partially used, consumed, allocated, or made available as part of an active subscription.
If any token, credit, or usage-based resource has been consumed, we cannot issue a refund for the related payment, subscription, package, or billing period.
Unused tokens or credits may also expire according to the terms of the specific plan, package, or subscription purchased.
4. Monthly and Yearly Subscriptions
Monthly and yearly subscriptions are billed in advance.
Customers are responsible for cancelling their subscription before the next renewal date if they do not wish to continue using the service.
We do not provide refunds for:
- Partial months;
- Partial years;
- Unused time within a billing period;
- Downgrades during an active billing period;
- Failure to cancel before renewal;
- Lack of use after the subscription has been activated.
After cancellation, customers may continue to access the service until the end of the paid billing period, unless otherwise stated.
5. Free Trials and Testing
Where a free trial, demo, limited test account, or trial period is offered, customers are expected to use that opportunity to evaluate the service before purchasing a paid subscription.
Once a paid subscription begins, the purchase is considered final, subject to the exceptions listed in this Refund Policy.
6. Exceptional Refunds
Refunds may only be considered in exceptional circumstances, at our sole discretion.
Examples may include:
- A duplicate payment caused by a technical error;
- A billing error caused by our system;
- A payment taken after a confirmed cancellation;
- A failure by CVP Chat to provide access to the purchased service, where no part of the service has been used.
Approval of a refund in one case does not create any obligation for us to approve refunds in the future.
7. Technical Issues
If a customer experiences a technical issue, they must contact our support team as soon as possible so we can investigate and attempt to resolve the issue.
A technical issue does not automatically qualify for a refund, especially if the service has been accessed, used, or tokens/credits have been consumed.
If we determine that the issue was caused by CVP Chat and the customer was unable to access or use the paid service, we may consider a refund, credit, or service extension at our discretion.
8. Account Suspension or Termination
We reserve the right to suspend or terminate accounts that violate our Terms of Service, Acceptable Use Policy, payment terms, or any applicable laws.
No refund will be issued if an account is suspended or terminated due to:
- Misuse of the platform;
- Violation of our policies;
- Illegal activity;
- Abuse of the service;
- Fraudulent behaviour;
- Chargeback abuse;
- Use of the platform for prohibited content or activities.
9. Chargebacks and Payment Disputes
If a customer opens a chargeback or payment dispute without first contacting us, we reserve the right to suspend the customer’s account while the dispute is being reviewed.
Submitting a chargeback does not guarantee a refund. We may provide evidence to the payment provider showing account access, service usage, token consumption, billing records, and agreement to this Refund Policy.
10. How to Request a Refund Review
To request a refund review, customers must contact us at:
Email: support@cvpchat.org
The request must include:
- Full name;
- Account email address;
- Company name, if applicable;
- Payment date;
- Invoice or transaction reference;
- Reason for the refund request.
We aim to review refund requests within a reasonable timeframe. Submitting a refund request does not guarantee approval.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website with an updated “Last updated” date.
Continued use of CVP Chat after any changes means you accept the updated Refund Policy.
12. Contact
If you have any questions about this Refund Policy, please contact us at: